Delivery & returns
How your jewellery will arrive
Your order will be dispatched in an unbranded external box or envelop. The jewellery is gift wrapped and packaged in a branded Yen Jewellery box and protected by tissue paper.
- Free fast express delivery to United Kingdom
- Hassle free 30 days returns
- Responsibly manufactured
- 1 Year warranty on our designs
Express delivery available on request
If you require urgent delivery for a special occasion please contact the studio enquiry@yenjewellery.com and we will do our best to accommodate your request.
Refund Policy
We hope that you will be happy with your jewellery. If you are not entirely satisfied with your purchase we can offer a refund if the item is returned unworn and in its original packaging within 30 days of your receipt of the order.
All return orders must be posted back to the following address:
Studio E2K Cockpit Arts
Cockpit Yard
London
WC1N 2NP
Free Delivery
All UK orders are insured and sent free of charge.
United Kingdom: Guaranteed next day delivery and free 1st class recorded delivery.
International: Free International Shipping. Any import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer.
Deliveries will require a signature so please bear this in mind when providing a delivery address. In the event that nobody is available to receive your item, a card will be left giving you with the option to have the item redelivered or to collect your parcel from your local collection Post Office depot. A tracking number will be supplied via email when your order has been dispatched.
How your jewellery will arrive
Your order will be dispatched in an unbranded external box or envelop. The jewellery is gift wrapped and packaged in a branded Yen Jewellery box and protected by tissue paper.